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Returns Policy

 

What if i wish to cancel my order before delivery?

 

In Stock Orders:
If, after having placed your order for goods that are in stock, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by emailing us at enquiries@italianhomedesigns.co.uk

Special Orders:
Cancellation for any items that are ordered upon your request, that show a delivery lead time (for example - available in 4/6 weeks) are at the discretion of Italian Home Designs and may incur any reasonable costs borne by the company. Any changes to specification of original orders must be notified in writing and are not guaranteed.

What if i wish to return my order?

 

Furniture bought from stock: 
Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days after the day of receipt. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.

Furniture ordered at your request: 
For all specially ordered, made to measure or bespoke items (identified on the website or your email order confirmation as above - example being ‘Made for you in 9weeks’), goods cannot be returned or exchanged unless faulty.

 

What if the goods are faulty?


In the unlikely event that your goods are faulty, please contact our dedicated Customer Service team on 01709 829696.