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Delivery

 

 

When will I get my furniture?

On the product page you will see whether the item is in stock, or if not you will see a delivery estimate, this is when the item will be delivered into our warehouse and once your whole order is in stock, our delivery team will contact you to arrange a delivery date.

Estimated delivery times once furniture is in stock: USUALLY 2 WEEKS

How will my item(s) be delivered?

At Italian Home Designs we have our own delivery fleet of full time employees that have been trained to exacting standards to make sure that your own delivery day is pleasurable and stress free.

If you have provided your mobile number or email address then we will send you either an SMS or email confirming the day of delivery. This will be done 2/3 days before despatch. Our drivers will also call 1 hour before arrival to make you aware they are on their way.

Furniture is placed in your chosen room and we remove all packaging.

Accessories and small items will be delivered via TNT couriers with a signature required.

What if the furniture doesn't fit on delivery?

It is your responsibility to advise us at the time of ordering your furniture of difficulties that may be encountered when delivering to your property ensuring this information is documented in the comments box when ordering. Safe access to the room of choice must also be considered ensuring the route is clear.

Any costs incurred affecting delivery will not be the responsibility of Italian Home Designs i.e. door or window removal etc. Italian Home Designs are only responsible for delivery to your front door.

What if it has been longer than the estimated delivery time?

We would like to apologise, all delivery times given by us are approximate. We always give delivery times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.

Do you deliver outside of the UK?

We don't, but we can deliver to any UK mainland shipping port for £69 but you must arrange your own shipping.